Customer Success Manager

August 27, 2023

🚀 Join Our Team as a Customer Success Manager for Search Engine Optimization accounts! 🚀

We’re on the hunt for a dynamic and passionate Customer Success Manager (CSM) to join our rapidly growing team, and help us ensure the success and satisfaction of our valued SEO clients.

🌟 About Us 🌟

We are a leading software development and digital marketing agency with a strong focus on Search Engine Optimization (SEO). Our mission is to help businesses of all sizes improve their online visibility, drive more traffic, and increase their revenue. We are dedicated to providing top-notch customer service and delivering tangible results for our clients.

🌟 The Role 🌟

As a Customer Success Manager for SEO clients, you will be the point person for our clients, guiding them through their SEO journey and ensuring their success.

Responsibilities include:

  • Building and maintaining strong relationships with our clients
  • Understanding each client’s unique needs and business goals
  • Developing and implementing tailored SEO strategies
  • Monitoring and analyzing client account performance
  • Proactively identifying opportunities and areas for improvement
  • Providing regular updates and reports to clients
  • Creating SEO optimized content with our tools
  • Collaborating with cross-functional teams to ensure client success
  • Addressing and resolving client concerns in a timely manner

🌟 About You 🌟

We’re looking for someone who is:

  • Passionate about helping clients succeed
  • Basic knowledgeable about SEO best practices (we’ll teach you the rest)
  • Proactive and able to identify opportunities for improvement
  • An excellent communicator, both written and verbal
  • Detail-oriented and highly organized
  • Able to work both independently and as part of a team
  • Experienced in managing client relationships
  • A problem solver with a positive attitude

🌟 Qualifications 🌟

  • Fluent in written and spoken Finnish and English
  • Bachelor’s degree in Business, Marketing, or a related field
  • Minimum 3 years of experience in SEO, digital marketing, or a related field
  • Proven track record of managing client relationships and achieving client success
  • Basic understanding of SEO principles and best practices
  • Proficiency in using tools and apps

🌟 What We Offer 🌟

  • Competitive salary and benefits
  • A supportive and inclusive work environment
  • Opportunities for growth and development
  • The chance to work with a talented and passionate team
  • Flexible work arrangements
  • Cool office in the heart of Tallinn, Old town
  • Possibility to work remotely anywhere in the world ☀️🏖

If you’re interested about SEO and passionate about customer success, looking for an opportunity to make a real impact, we’d love to hear from you!

Please send your resume and a brief cover letter outlining your experience and why you’re the perfect fit for this role to trang.nguyen@pilarglobal.com.

We look forward to reviewing your application!

🌟 Join us on our mission to help businesses succeed online! 🌟